Privacy Policy

Details Below

This Privacy Policy explains how Gallen, collects, uses, and protects your personal data when you use our website and services. We act as a data controller under the General Data Protection Regulation (GDPR). By using this website or submitting your information through our forms, you acknowledge the practices described here.
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We collect personal data that you voluntarily provide when you fill in contact, enquiry, or project forms, including your name, email address, phone number, company name, website URL, and any project details or messages you choose to send us. If you become a client, we may also process billing information, contract details, support requests, and communication history. We also collect certain data automatically when you browse the site, such as IP address, browser type, device type, pages visited, referring links, and approximate location derived from IP. This information is used for security, performance, and analytics purposes.
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We use your personal data to respond to enquiries, provide quotes, deliver website build and Website as a Service plans, manage projects, process payments, provide maintenance and support, improve our services, protect our systems, and comply with legal obligations. We process data only where we have a valid legal basis, including your consent when you submit forms, the need to perform a contract when delivering services, our legitimate interest in operating and improving our business, and compliance with legal requirements. Where processing is based on consent, you can withdraw it at any time by contacting us.
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We use cookies and similar technologies to ensure proper site functionality, measure usage, and improve user experience. Where required, non essential cookies are placed only after your consent through our cookie banner. You can control or disable cookies through your browser settings, although some features of the site may not function correctly if you do so.
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We do not sell personal data. We share data only with trusted third party service providers that help us operate our website and services, such as hosting providers, analytics tools, CRM systems, form processors, payment processors, email services, and cloud infrastructure providers. These partners process data only under our instructions and under appropriate data processing agreements. We may also disclose data if required by law or to establish, exercise, or defend legal claims.
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Some service providers may process data outside the European Economic Area. When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other approved transfer mechanisms, to maintain GDPR level protection.
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We retain personal data only for as long as necessary for the purposes it was collected. Enquiry data is typically kept for up to 24 months, client and billing data for several years as required by accounting and legal rules, and analytics data according to tool retention settings. When data is no longer needed, it is securely deleted or anonymized.
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Under GDPR, you have the right to request access to your personal data, correction of inaccurate data, deletion, restriction of processing, objection to processing, and data portability. You also have the right to withdraw consent and to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at omer.isvoranu@gmail.com. We may need to verify your identity before fulfilling a request.
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We apply reasonable technical and organizational security measures to protect your data, including secure hosting, access controls, and limited internal access. While no online system can be guaranteed fully secure, we take appropriate steps to reduce risk.
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Our website may contain links to third party websites. We are not responsible for their privacy practices or content. Our services are not directed to children under 16, and we do not knowingly collect personal data from children. We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated revision date.